CLIENT OVERVIEW
Industry: Civil and Plant Contracting
Workforce: Over 300 CIS Tradespeople
Location: United Kingdom
Engagement Model: CIS Subcontractor Management
THE CHALLENGE
The client had faced consistent issues with their previous CIS provider - including delayed payments, frequent errors, and an unresponsive support structure. As a result, trust among their subcontractor base was eroding. The decision was made to transition to a new CIS provider. The only catch? It had to happen over the Christmas break - when staff were limited, offices closed, and project sites quiet but time-sensitive.
THE SOLUTION
Ardent Tide responded immediately, deploying a dedicated transition team to manage the entire process. Key steps included:
- Rapid Diagnostic: Assessment within 48 hours
- Data Migration & Compliance: Securely handled with full verification
- Subcontractor Onboarding: Direct liaison with 300+ operatives
- Custom Configuration: Platform tailored to the client's workflows
- Holiday Period Support: Live service even on non-working days
RESULT
The transition was executed with zero disruption:
- No missed payments
- No compliance issues
- No operational downtime
- High subcontractor satisfaction
- Positive feedback from site teams
The client began the new year fully confident in their CIS compliance and partner support.
Contact Us
Want to learn more about how Ardent Tide can support your CIS contracting? Speak to our team.